GLOW - General Conditions of Sale (CGV)
General Conditions of Sale (CGV)
Last updated: June 28, 2024
1. Introduction
These General Conditions of Sale govern the contractual relations between Glowaria and its customers.
Glowaria
E-mail : contact@glowaria.com
2. Acceptance of the Terms
By placing an order on our site, you accept these General Terms and Conditions without reservation. We reserve the right to modify them at any time. The applicable General Terms and Conditions are those in force on the date of the order.
3. Products
The products offered are described and presented with the greatest possible accuracy. However, if errors or omissions occur, we cannot be held responsible. The photos of the products are not contractual.
4. Orders
Orders are placed online on our website. An order is only final after confirmation by Glowaria. We reserve the right to cancel or refuse any order in the event of a dispute relating to payment for a previous order.
5. Price
The prices of the products are indicated in euros, all taxes included (TTC), excluding delivery costs. Delivery costs are specified at the time of ordering. We reserve the right to modify prices at any time, but products will be invoiced based on the prices in effect at the time the order is placed.
6. Payment
Payment for orders can be made by credit card, PayPal or any other means offered on our site. The order will be considered effective after confirmation of the agreement of the bank payment centers.
7. Delivery
The products are delivered to the address indicated when ordering. We undertake to deliver within 3 to 7 working days in mainland France and between 7 and 14 working days internationally. If there is a delay, we will notify you by email. We cannot be held responsible for the consequences due to a delivery delay, particularly in the event of force majeure.
8. Right of Withdrawal
In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal without having to give reasons or pay penalties. Return costs are your responsibility. The product must be returned in its original condition, unused and complete (packaging, accessories, instructions, etc.).
9. Returns and Refunds
In the event of withdrawal, we undertake to reimburse you for the sums paid within 14 days of receipt of the returned products. Returns must be made in accordance with the instructions mentioned in our returns policy available on our site.
10. Guarantees
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the legal provisions in force. In the event of non-compliance, the product may be returned, exchanged or refunded according to your choice.
11. Responsibility
Glowaria cannot be held responsible for damage resulting from misuse of the product or normal wear and tear. Glowaria's liability will be limited to the amount of the order.
12. Personal Data
The personal information collected is necessary for the management of your order and our commercial relations. They may be transmitted to companies involved in the execution of services and orders (delivery, payment management, etc.). This information is also retained for security and legal compliance purposes in accordance with our Privacy Policy.
13. Intellectual Property
All elements of the Glowaria.com site are the exclusive property of Glowaria. Any reproduction, exploitation or distribution, even partial, is prohibited without the express authorization of Glowaria.
14. Disputes
These General Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing this, the French courts will have sole jurisdiction to resolve any dispute.
15. Contact
For any questions regarding our conditions of sale or to exercise your rights, please contact us:
E-mail : contact@glowaria.com
Monday to Friday: 9 AM - 6 PM