GLOW - FAQ - Frequently asked questions

FAQ - Glowaria

Products

Why should I choose Glowaria products?
At Glowaria, we offer natural treatments and innovative accessories to simplify your beauty routine. Our products are designed to be:

  • Effective: Visible and lasting results.
  • Easy to use: For a simple and pleasant routine.
  • Respectful of your skin: Formulated with natural and gentle ingredients.

Are Glowaria products suitable for sensitive skin?
Yes, all our products are specially designed with gentle and respectful ingredients, perfect for sensitive skin.

What ingredients are used in your products?
We use natural ingredients, selected for their effectiveness and respect for the skin. To find out the exact composition, consult the product sheet for each item.

Does Glowaria offer vegan products?
Yes, the majority of our products are vegan-friendly, without ingredients of animal origin, and formulated with components of plant origin.

How can I use your beauty accessories?
Our accessories are designed for intuitive use. Each product comes with detailed instructions for quick and easy use. No technical skills required.

Are customers satisfied with your products?
Yes, we regularly receive positive reviews from our customers who see a real improvement in their beauty routine. You can read their reviews on each product sheet.

Delivery and Returns

When will I receive my order?
Orders placed before 5:00 p.m. CET, Monday to Friday, are shipped the same day. Delivery times vary depending on your location:

  • Metropolitan France: 6 to 10 working days
  • International: 6 to 10 working days

Do you deliver internationally?
Yes, we ship to many countries. When confirming your order, you will be able to check if your country is available for delivery.

What are the delivery fees?
Delivery costs are calculated based on your location and are displayed when confirming your order. We offer free delivery.

How can I track my order?
Upon shipment, you will receive an email with a tracking link. You will be able to track your package in real time until delivery.

Can I return my order if I am not satisfied?
Yes, if our products do not suit you, you can return them within 14 days provided they are in their original condition. Contact our customer service to arrange an exchange or refund.

What should I do if I receive a defective product or my package is lost?
If your product is defective or your package is lost, contact our customer service immediately. We will offer you a replacement or refund according to your choice.

Security and Privacy

Are your payments secure?
Yes, we use a secure encryption system to ensure all transactions are protected. We accept major credit cards, PayPal, and other secure payment methods.

What do you do with my personal data?
Your data is treated with care and in accordance with our privacy policy. They are never shared with third parties without your consent. You can view our full policy.

Contact and Support

How can I contact you?
You can contact us via :

  • Online form: [Lien vers le formulaire]
  • Email : contact@glowaria.com
    We promise to respond within 24 to 48 business hours.