GLOW - Return and Refund Policy

Return & Refund Policy

Effective date: July 28, 2024

Right of Withdrawal

In accordance with article L221-18 of the Consumer Code, you have 14 days from receipt of your package to exercise your right of withdrawal. You can return the product without having to give reasons or pay any penalties, with the exception of return costs.

Return Conditions

Product Status :
The product must be in its original condition, unused and returned in its original packaging, with all accessories and documents.

Return Fees :
Return costs are your responsibility, unless the product is defective or if an error has been made on our part.

Return of Defective Product

If you receive a defective or non-compliant product with your order, please contact us at contact@glowaria.with within 14 days of receipt of the product.

Required Documents:

  • Proof of purchase (invoice or order confirmation).
  • Description of the defect or non-compliance.

Return Fees :
Glowaria will cover the return costs for defective or non-compliant products.

Return for Change of Opinion

Inform us of your withdrawal:

Return the product:

  • The product must be returned in its original condition and in its original packaging.
  • Return costs are your responsibility.

Important Notes:

  • Initial delivery charges are non-refundable if delivery was paid for.
  • Items returned after the 14 day period will not be accepted.
  • Products that are incomplete, damaged or damaged by the customer will not be taken back or refunded.

Return Procedure

Preparation for Return:

  • Print and insert the return slip in the package.
  • Pack items in their original packaging and make sure they are not in use.

Return Shipment:

  • Send the package to the address provided by our customer service. Return costs are your responsibility.
  • Do not return your purchase directly to the manufacturer.

Acceptance of Returns and Exchanges

Returns: Yes, we accept returns for defective and non-defective products.
Exchanges: Yes, we accept exchanges.

Product Status Accepted

Returns and exchanges are accepted only for new products, including those that are unopened in their original packaging or have never been used.

Return Period

Customers have 14 days from receipt of the product to return a product.

Return Method

Products can be returned by post.

Return Policy Motto

Refunds will be made in EUR (euros). The amount will be automatically converted to the customer's local currency based on current exchange rates.

Restocking Fees

No restocking fees will be applied.

Refund

Glowaria will reimburse you within 14 days of receipt of the returned product or proof of return.

Refund Methods :

  • Bank Card: The amount of the returned items will be credited to your bank card.
  • PayPal: The amount of the returned items will be credited to your PayPal account.

Contact

For any questions regarding our policy or to exercise your rights, please contact us: